The Crescent Processing Company is a somewhat unusual processing company that occasionally comes under fire for their unconventional practices and claims that seem “too good to be true.” However, the company's policies speak for themselves about these allegations. Here are the most common reasons why Crescent Processing Company is claimed to be a scam.
Crescent Processing Company does not charge for their equipment.
It sounds to good to be true, but Crescent Processing Company has found that the best way to avoid customer service issues and trouble with equipment compatibility is to make sure every client is using the same credit card terminal and peripheral equipment. Some people claim that there are actual purchase and leasing charges associated with this “free” equipment, but the truth is that Crescent Processing Company doesn't charge for their equipment, just for the service options that use it.
A Crescent Processing Company contract is peppered with hidden fees and undisclosed rates.
Crescent Processing Company is dedicated to transparency with their customers, and there is accountability at every step of the sign-up process. If there were hidden rates and fees, Crescent would not have their sales representatives call a third-party confirmation line and record themselves, the client, and the confirmation representative as they disclose every rate and fee and ensure the client understands everything. Contracts can be as short as two years, and termination fees are waived when a merchant goes out of business or sells their business.
Crescent Processing Company treats their outside sales representatives poorly.
Crescent Processing Company does their best to ensure the success of their sales reps, that is why each sales lead is confirmed a second time before being passed along to a representative. The sales commission structure is also explained thoroughly and frequently so that everyone involved understands. Crescent Processing Company actually realizes that their sales representatives represent their business, and a bad merchant experience with a sales rep can mean a bad reputation for Crescent.